Assistant Manager Reservations

We  Park Inn by Radisson , Gwalior is hiring passionate, energetic, and experienced candidates for the position of Assistant Manager Reservations.

Duties and Responsibilities of Assistant Manager Reservations:

Having knowledge of entire Reservation Procedure according to International  Hotel  manual system.

Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.

Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by  Front Office Manager .

Allocate daily tasks to Reservations staff .

Review reservation booked daily.

Review  arrival  report daily.

Responsible for preparation of  occupancy   forecast .

Responsible for training staff.

Responsible for implementation of policies and procedures.

Responsible for recording Company/ Travel Agent  Rates both in system and correspondence file.

Liase with Sales Department in regards to occupancy, Rates Reservation's  Analysis .

Identify Top Producing  Accounts  ensure proper recognition by Reservation staff.

Knowledgeable in hotel and  guest  room facilities/services and ensures  reservations agents  are equally knowledgeable.

Responsible for various Production reports and supply to each department concerned.

Monitoring Telephone Manner and general performance of reservations staff daily.

Ensure special handling of repeats guest and very  VIP  guest.

Observes and ensures that proper telephone manners are maintained at all times

Monitors and coordinates  group reservations  activity with the Sales Department and Revenue Manager

Follows up  tentative  bookings and update  reservation status

Reviews  no-show  and cancelled reservations and processes  charges  according to hotel’s policy

Review room blocking for  Long Stay .  Suites  and special group request.

Supervising of Group Reservations.

Maintain cordial relations with commercial clients.

Bring to the attention Front Office Manager when the hotel availability  status  be changed and prepare for necessary action.

Responsible for work  schedule

Responsible for maintaining a Neat and Orderly  position  at all times.

In general, perform any other duties might requested by Front Office Manager or Room Division Manager.

Skills and Requirements for Assistant Manager Reservations : 

Minimum 2 years experience as Reservation supervisor or Asst. Manager on a reputed hotel.

Good communication Skills.