Guest Relation Associate - Front Office

We are looking for passionate and energetic hospitality professionals for the position of Guest Relation Associate - Front Office at Radisson Hotel Bhopal .

Duties and Responsibilities of Guest Relation Associate:

Review arrival lists to welcome guests

Attend to special guests  and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Ensure compliance with health and quality standards

Requirements and skills for Guest Relation Associate:

Minimum 6 months of  experience as a Guest Relations associate

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills