Front Office Executive

We Royal Tulip Hotel, Navi Mumbai is looking for for a well-dressed, courteous Front Office Executive to greet visitors, manage online and telephone reservations, and verify payment methods during check-in. With visitors and other hotel workers, you should maintain a cheerful and professional demeanour.

To be effective as a hotel front office employee, you should provide customers with general information about the hotel and surrounding area, as well as remain current on local attractions.

Responsibilities of Front Office Executive:

Checking guests in and out.

Receiving and managing reservations made online and telephonically.

Verifying guests' payment methods during check-in.

Assigning rooms to guests and informing them of any specials offered by the hotel.

Organizing transport services for guests at their request.

Providing guests with information about the hotel.

Keeping abreast of attractions that may be of interest to guests.

Serving as a host at conferences, and ensuring that all relevant preparations are made for the event.

Requirements:

High school qualification or equivalent.

Minimum 2 years of working experience as Front Office Executive, Supervisor or relevant role.

Strong written and verbal communication skills.

Well-presented and professional appearance.

Competency with Microsoft Office.

Excellent customer service skills.

Must have flexible hours.