Team Leader - Front Office

We are hiring an energetic, passionate, and experienced candidate for the position of Team Leader-Front Office at Park Inn by Radisson Bilaspur .

Duties and Responsibilities of Team Leader - Front Office:

Defining and implementing front desk objectives and procedures.

Hiring and training staff and managing the shift schedules.

Tending to guests' complaints and questions and providing exceptional customer service.

Ensuring that the front desk and reception area is kept clean and organized.

Maintaining front desk office supplies and equipment.

Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

Conducting performance reviews with the front desk staff.

Generating reports and feedback for presentation to the Front Office manager.

Performing administrative duties such as filing and updating records, among others, as needed.

Front Desk Manager Requirements:

A minimum of 2 years of experience as a front office Team Leader, Supervisor or similar.

Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.

Good understanding of procedures and practices in the hospitality industry.

Excellent written and verbal communication skills.

Strong organizational and time management skills.

The ability to provide exceptional customer service.

Good leadership and training abilities.