Reservations Executive

We are hiring energetic, passionate, and experienced hospitality professionals for the position of Reservations Executive at Hotel Royal Orchid .

Duties and Responsibilities of Reservations Executive:

Assisting and advising customers who may be choosing from a variety of travel options.

Making reservations for customers based on their various requirements and budgetary allowances.

Checking the availability of accommodation or transportation on the customers’ desired travel dates.

Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

Processing payments and sending confirmation details to customers.

Sorting out any issues that may arise with bookings or reservations.

Selling and promoting reservation services.

Answering any questions customers might have about the reservation process.

Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

Providing support to customers who may need to amend or cancel a reservation.

Skills and Requirements for the position of Reservations Executive:

Minimum 2 years of working experience as a Reservations Executive.

Experience working in sales or public relations, preferably in the hospitality or travel industries.

Customer-service experience.

Excellent written and verbal communication skills.

Multi-tasking and time-management skills, with the ability to prioritize tasks.

Proficient in microsoft office suite.

Data entry experience.