Captain - F&B Service

We The Fern Sardar Sarovar Resort is hiring energetic, passionate and experienced candidate for the position of Captain - F&B Service.

Captain - F&B Service Duties and Responsibilities:

Have a complete knowledge of all food and beverage  menu  items available to Room Service and pool side.

Have a Good knowledge of wine and wine pairings.

Always follow standard telephone etiquette while speaking to guest over phone.

Greet Guests appropriately at their room and provide service upon items ordered.

Occasionally take room service orders by telephones and by the in room ordering guest Apps / other devices.

Coordinate all guest orders in advance in-order to avoid any partial deliveries to guest rooms.

Collect orders from the kitchen, ensure they have been prepared and presented correctly.

Ensure Prompt and efficient deliver of food and beverage to the guest's room.

Ensure that hot food is maintained and delivered hot and all cold items are delivered cold.

Serve drinks efficiently in the proper glass with the proper  garnish .

Good knowledge of different type of tray and trolley set-ups.

Aware of all  amenities  to ensure they are set-up and delivered on time.

Ensure Trays and Carts are removed from the hotel hallways and elevator  bays  at all times.

Read and retain all pertinent information regarding daily  promotions , food and beverage specials.

May check back with guest to ensure they are enjoying their meal, and determine if they have any other needs.

Inspect,  plan  and ensure that all materials and equipment are in complete readiness for service.

Check storage areas for proper supplies, organization, and cleanliness.

Complete and raise store  requisition  for additional supplies needed.

Perform duties of the room service manager in his absence.

Must be able to anticipate guest or operational needs.

Maintain regular attendance in compliance with the hotel Standards.

Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and  name tag  at all times.

Perform any other duties as assigned by the Manager or Director of Food and Beverage.

Prerequisites:

Excellent oral and written communication skills.

Able to stand, sit, or walk for an extended period of time.

Education:

High School diploma or diploma in hotel management or experience in a hotel or related field preferred.

Experience:

Two or more year’s experience as Captain or Vice Captain in F&B Service in a high volume  hotel preferred.