Operation Manager

We are hiring an energetic, passionate and experienced candidate for the position of Operation Manager at Avexia Premiere Hotel Agra.

Duties and Responsibilities of Operation Manager:

Fully responsible for all aspects of all departments.

Support and work with all Head of Departments in all aspects of running this  hotel .

Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets,  GSTS  feedback /  RSTS  feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to  GM /RGM.

Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

Monitor the purchase / indent / requestions of each department, the  accounts receivable  (collection from debtors) and the  accounts payable  (payable to the  vendors  / suppliers etc).

Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality,  par  stock levels, expiry etc) with the F & B Manager & Chef.

Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

Inspecting all departments for SOP implementation.

Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming &  hospitality  culture.

Monitor the co-ordination between all departments for smooth & efficient operations.

Assessing and reviewing customer satisfaction and service recovery process.

Meet all dept. heads to review & train the staff to upkeep the human capital.

Identifying staff learning needs and assisting with development

Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

Be on available on call 24 hours a day to resolve any urgent problems on  emergencies .

Responsible for the overall management of the operation of the hotel.

Any other duties assigned.

Skills and Requirements:

Excellent  revenue management  skills with experience of  budgets , P&L's and forecasting.

Working with colleagues to share skills, knowledge, resources and networks.

Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.