Front Office Supervisor

We Radisson Blu Jammu is hiring energetic, passionate and experienced candidate for the position of Front Office Supervisor.

DUTIES AND RESPONSIBILITIES OF FRONT OFFICE SUPERVISOR:

 Ensure Outstanding customer care at all times.

 Maintains a friendly, cheerful and courteous demeanour at all times.

Courteously and accurately answers inquiries from potential guests and accepts hotel reservations .

Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Uses suggestive selling  techniques to sell room nights, increase  occupancy  and revenue.

 Supervise daily shift process ensuring all team members adhere to standard operating procedures.

Train, direct the work of, resolve issues/problems and coach and counsel the front desk  team members to ensure a quality operation.

 Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Allocate rooms to expected arrivals  after checking the guests preferences and special requests.

Build strong relationships and liaise with all other department's especially housekeeping , reservations etc.  

 Controls cash transactions  at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Supervise the operations of the front desk to ensure an optimal level of service and hospitality  is provided to the guests.

Performs other duties as assigned, requested or deemed necessary by management.

 Ensure Front office log book  and hotel log  book  is always updated and actioned upon.

Ensures safety  by following guest  check in  and  security  procedures and reporting suspicious activity to security, manager, or MOD.

Participate in hotel committees and task force assignments.

EDUCATION:

Degree or Diploma in Hospitality Management is an  asset  or Graduates bachelor degree and/or diploma in hotel or other related field.  Computer  Knowledge and experience in MS office programs.

EXPERIENCE:

Minimum 2 to 3 years work experience as Front Office Associate / Front office  cashier  in a hotel.