Guest Relation Executive

We Four Points by Sheraton Dehradun is hiring energetic, passionate and experienced hospitality professionals for the position of Guest Relation Executive.

In this position, you must be an outstanding communicator who can maintain a positive attitude in the face of adversity. You should also be dependable and customer-focused, as you'll be our customers' first point of contact.

Your goal will be to guarantee that our guests have a good time and plan to return to our facilities.

Responsibilities

Review arrival lists to welcome guests

Attend to special guests  and answer their inquiries

Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)

Provide information about amenities, area and venues and promote services

Anticipate guest needs and build rapport with customers

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)

Address customer complaints and escalate to Guest Relations Manager when needed

Record information in the logbook daily

Ensure compliance with health and quality standards

Requirements and skills

Proven experience as a Guest Relations supervisor, guest relation executive or similar role

Familiarity with hospitality industry standards

Proficiency in English; knowledge of additional languages is a plus

Computer literacy

A customer-oriented and professional attitude

An outgoing personality

Outstanding communication abilities

Excellent organizational and time-management skills

Diploma  in Hospitality Management is preferred