Front Office Supervisor

We Cygnett Inn Paras is hiring dynamic, energetic, passionate and experienced candidates for the position of Front Office Supervisor.

Job Responsibilities of Front Office Supervisor:

Greet all guests politely, recognise various guest programmes, and ensure that all services are available to clients.

Maintain all records of all receipts and manage currency exchange for guests as needed.

Supervise the efficient work of all front desk agents, give particular assignments to each worker, and ensure that everyone is functioning efficiently at all times.

Manage all facility members, analyse membership cards and respond to all inquiries, and keep track of the departmental budget on a weekly and daily basis.

Maintain knowledge of and ability to operate all equipment, as well as coordinate and analyse all visitor needs and guarantee that they are met in order to maintain the highest level of customer satisfaction.

Maintain a tidy front desk and lobby area at all times, monitor all phone calls, and guarantee that agents respond within three rings.

Monitor the inventory of front desk materials and ensure that they are replenished in a timely manner so that guests can get uninterrupted service.

Maintain and update knowledge of all current packages and tariffs, as well as assess and forecast daily activity.

Prepare a weekly calendar and keep track of all budgets in accordance with company policies.

Participate in pre-shift meetings and create daily reports for all employees.

Manage and track the performance of all employees.

Prepare a visitor communication log and respond to all requests quickly and efficiently.

Manage and process all guest mail, and work with personnel to ensure that guests receive fast service.

Other Requirements:

Should have minimum 1 years of working Experience as Front Office Supervisor or Similar position.

Should have Good Communication Skills.

Should have problems solving skills.

Hotel Management will be plus point.