Front Office Associate

Job Summary

We are hiring a Front Office Associate responsible for delivering exceptional guest service and ensuring smooth front desk operations. The role involves managing guest check-in/check-out, handling reservations, and coordinating with internal departments to provide a seamless guest experience.

Key Responsibilities

Handle guest check-in and check-out efficiently

Welcome guests and provide a professional first impression

Manage reservations, room allocation, and billing processes

Respond to guest queries, requests, and complaints promptly

Coordinate with housekeeping, concierge, and F&B teams

Maintain accurate guest records in PMS (Opera or similar)

Ensure lobby and front desk standards are maintained

Assist with VIP arrivals and special guest requirements

Follow hotel policies, SOPs, and service standards

Requirements

Education

Diploma or Bachelor’s degree in Hotel Management or Hospitality

Experience

1–3 years in Front Office / Guest Relations (preferred)

Freshers with strong communication skills may apply

Skills

Strong communication and interpersonal skills

Customer service orientation

Basic computer knowledge and PMS familiarity

Problem-solving ability

Professional grooming and presentation

Working Conditions

Rotational shifts, including weekends and holidays

9-hour shift with weekly off

Reporting To

Front Office Manager / Duty Manager

Preferred Candidate Profile

Positive attitude and guest-first approach

Ability to work in a fast-paced environment

Team player with attention to detail