Housekeeping Manager

The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure exceptional cleanliness, hygiene, and guest satisfaction standards aligned with Marriott International brand guidelines. This role ensures efficient team management, cost control, and consistent delivery of high-quality guest room and public area standards.

Key Responsibilities

1. Operational Management

Supervise daily housekeeping operations including guest rooms, public areas, and back-of-house spaces

Ensure all rooms meet Marriott brand cleanliness and presentation standards

Conduct regular inspections and audits to maintain quality control

Coordinate with Front Office for room readiness and guest preferences

2. Team Leadership & Training

Recruit, train, and supervise housekeeping staff

Schedule shifts and allocate duties efficiently

Conduct performance evaluations and provide coaching

Foster a positive and motivated work environment

3. Guest Experience

Handle guest requests, complaints, and special requirements promptly

Ensure VIP room setups and special amenities are delivered accurately

Maintain high guest satisfaction scores and service standards

4. Inventory & Cost Control

Manage housekeeping inventory including linen, cleaning supplies, and guest amenities

Monitor expenses and implement cost-control measures

Coordinate with vendors and procurement teams

5. Hygiene & Safety Compliance

Ensure compliance with health, safety, and sanitation standards

Implement SOPs for cleanliness, infection control, and waste management

Conduct safety training and emergency preparedness drills

6. Coordination & Communication

Work closely with Maintenance for repairs and upkeep

Collaborate with Food & Beverage and Front Office departments

Report operational issues and performance metrics to management

Key Skills & Competencies

Strong leadership and team management skills

Excellent attention to detail

Guest-centric mindset

Good communication and interpersonal skills

Problem-solving and decision-making ability

Knowledge of housekeeping management systems

Qualifications & Experience

Bachelor’s degree in Hotel Management or related field

5–8 years of experience in housekeeping operations in a hotel environment

Minimum 2–3 years in a supervisory/managerial role

Experience with international hotel brands preferred

Working Conditions

Flexible working hours including weekends and holidays

Physically active role requiring regular movement across hotel premises

Key Performance Indicators (KPIs)

Guest satisfaction scores (cleanliness ratings)

Room inspection scores

Staff productivity and retention

Cost control and inventory efficiency