Front Office Executive

The Front Office Executive is the first point of contact for guests and plays a vital role in creating a positive impression of the hotel. The ideal candidate should possess excellent communication skills, a professional appearance, and the ability to efficiently manage front desk operations while ensuring outstanding guest satisfaction.

Key Responsibilities

Welcome guests warmly and provide a professional check-in and check-out experience.

Handle room reservations, cancellations, and modifications through the hotel management system.

Answer phone calls, emails, and guest inquiries promptly and courteously.

Assist guests with information regarding hotel facilities, local attractions, transportation, and other services.

Coordinate with the housekeeping and maintenance departments to ensure room readiness and guest satisfaction.

Handle guest requests and resolve complaints in a timely and professional manner.

Process payments, issue invoices, and maintain accurate billing records.

Maintain guest records and ensure confidentiality of customer information.

Monitor room availability and update occupancy status.

Prepare daily reports, shift handovers, and cash reconciliation.

Promote hotel services and upsell rooms or additional amenities whenever possible.

Ensure the reception area remains clean, organized, and presentable.

Follow hotel policies, safety procedures, and standard operating procedures (SOPs).

Required Qualifications

Bachelor's degree, Diploma in Hotel Management, Hospitality, or a related field preferred.

1–3 years of experience in hotel front office or guest relations (Freshers with excellent communication skills may also apply).

Proficiency in MS Office and hotel property management systems (PMS).

Excellent verbal and written communication skills in English and Hindi.

Strong customer service and interpersonal skills.

Professional appearance and positive attitude.

Ability to multitask and work efficiently in a fast-paced environment.

Willingness to work rotating shifts, weekends, and public holidays.

Preferred Skills

Knowledge of hotel reservation systems.

Strong problem-solving and conflict-resolution abilities.

Good organizational and time management skills.

Cash handling and billing experience.

Ability to work collaboratively with different hotel departments.

Benefits

Competitive salary.

Service incentives and performance-based rewards.

Staff meals during duty.

Career growth and learning opportunities.

Paid leave and statutory benefits as per company policy.

Friendly and supportive work environment.

Why Join Hotel City Central?

At Hotel City Central, we believe our employees are the foundation of exceptional hospitality. We offer a positive workplace where dedication, professionalism, and excellent guest service are recognized and rewarded. If you enjoy interacting with people and delivering memorable guest experiences, we'd love to welcome you to our team.