Assistant Front Office Manager

We are searching for a committed Assistant Front Office Manager to oversee our front office operations at Sayaji Hotel Rajkot . You'll be expected to greet and welcome customers, respond to their inquiries and complaints, handle booking and appointment calendars, and keep the reception area clean and tidy in this position.

You need have great time management and organisational skills, as well as financial awareness, to be a successful assistant front office manager. A top-notch front desk manager should be able to deliver excellent customer service while also being a strong leader.

Assistant Front Office Manager Responsibilities:

Defining and implementing front desk objectives and procedures.

Hiring and training staff and managing the shift schedules.

Tending to guests' complaints and questions and providing exceptional customer service.

Ensuring that the front desk and reception area is kept clean and organized.

Maintaining front desk office supplies and equipment.

Managing budgets, records, and contracts.

Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

Conducting performance reviews with the front desk staff.

Generating reports and feedback for presentation to the general manager.

Performing administrative duties such as filing and updating records, among others, as needed.

Assistant Front Office Manager Requirements:

Bachelor's degree in hospitality or similar.

A minimum of 2 years of experience as a assistant front office manager or similar.

Proficient in hotel front office software such as HotelKey, innRoad, and Cloudbeds.

Good understanding of procedures and practices in the hospitality industry.

Excellent written and verbal communication skills.

Strong organizational and time management skills.

The ability to provide exceptional customer service.

Good leadership and training abilities.